Refund Policy

At Easy OCR Converter, we strive to ensure your satisfaction with our services. This policy outlines our procedures for processing refunds for transactions made through our payment processor.

We recommend reviewing your usage carefully before purchasing any subscription. If you are not entirely satisfied with your purchase, we are here to help.

Refunds are subject to the following conditions:

• Service Condition: Our services are digital and consumed instantly. Once a document is processed, the service is considered rendered and is non-refundable.
• Timeframe for Request: Refund requests for subscriptions must be initiated within 7 days of the purchase date.
• Reason for Refund: Valid reasons for a refund include technical issues that prevent you from using the service, or accidental duplicate purchases.

• Full Refund: A full refund involves returning 100% of the amount paid by the customer. This typically occurs for accidental duplicate purchases.
• Partial Refund: A partial refund may be issued if only a portion of the service was used due to technical issues from our side.
• Automatic Refund: If a transaction is unsuccessful (e.g., "Pending" or "Dropped" status) but the amount was debited from your account due to unforeseen circumstances, our payment processor will automatically initiate a refund once the transaction is reconciled as unsuccessful.

• Initiating a Refund Request (Customer): To request a refund, please contact our customer support team at info@easyocrconverter.com with your order details (Order ID, transaction ID, date of purchase, and reason for refund).
• Processing a Refund (Merchant): Once we receive your refund request and verify its eligibility, we will initiate the refund through our payment processor's dashboard or API.
• Source Account: Refunds will always be sent back to the original source account used for the payment. Our payment processor passes the refund request to the bank/lender through which the payment was made.

Once a refund is initiated by Easy OCR Converter through our payment processor, it typically takes 5-21 days for the refund amount to reflect in your bank account. For Net Banking transactions, some government banks may take additional days. You will be notified via email regarding the status (successful or failed) once the refund request is processed.

• Charges: Our payment processor generally does not charge for normal refunds. However, the Merchant Discount Rate (MDR) and other costs for the captured payment are typically not reversed.
• Offers and Discounts: If your purchase involved offers, discounts, or cashback, the refund amount might be adjusted accordingly.

If you have any questions about our refund policy, please contact us at: info@easyocrconverter.com